Privacy policy

Effective date: March 19, 2026 | Oketo Canada Inc., Vancouver, BC

Introduction

Oketo Canada Inc. ("Oketo," "we," "our," or "us") operates oketostudios.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or make a purchase.

By using the Site, you consent to the practices described in this policy.

Information We Collect

We collect information you provide directly to us, including:

Name, email address, shipping and billing address, and phone number
Payment information (processed securely via Shopify Payments; we do not store full card details)
Order history and purchase preferences
Communications you send to us

We also collect certain information automatically when you visit the Site, including:

IP address, browser type, and device information
Pages viewed, time spent on the Site, and referring URLs
Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your purchases and inquiries
Send you marketing communications, if you have opted in
Improve our Site, products, and customer experience
Comply with legal obligations

We do not sell your personal information to third parties.

Sharing of Information

We may share your information with trusted service providers who assist in operating our business, including:

Shopify Inc. (e-commerce platform and payment processing)
Shipping carriers (Canada Post, USPS, and comparable services)
Email marketing platforms (if applicable)

These parties are contractually obligated to handle your information securely and only for the purpose of providing services to us.

We may also disclose your information if required by law, regulation, or legal process.

Cookies

Our Site uses cookies to enhance your browsing experience, analyze traffic, and support marketing functions. You may disable cookies through your browser settings; however, some Site features may not function as intended.

By continuing to use the Site, you consent to our use of cookies in accordance with this policy.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us at hello@oketostudios.com. We will respond within 30 days.

Canadian residents have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA). California residents may have additional rights under the California Consumer Privacy Act (CCPA).

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain our records, and comply with legal obligations. Order records are typically retained for a minimum of seven years in accordance with applicable tax and accounting requirements.

Security

We implement industry-standard security measures to protect your personal information, including SSL encryption on all data transmissions. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Children's Privacy

Our Site is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.